Charlotte launches retention initiative

Friday, June 06, 2003

The City of Charlotte is conducting a mail survey to identify problems in its business climate. It will take 30 days to get responses back and another 30 days to analyze them.

Charlotte has hired a customer service company to head its retention efforts. The firm will be paid up to $40,000.
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Why not use the Internet? The survey would take days, not months and cost around 5% of what Charlotte is spending.

Disclosure: This is one area that I am developing with interactive interview technology. That's the same technology that many of you used to sign up for EDPro News. (Click on the "Subscribe to free updates" link to the right .) I also recently used this approach to conduct a compensation survey of economic development professionals with IEDC.

Today in our history of innovation...

In 1850, Levi Strauss made his first denim jeans.

posted by Ed Morrison |

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